Nigeria Inter-Bank Settlement System (NIBSS) Plc recruitment, 2017

Nigeria Inter-Bank Settlement System (NIBSS) Plc. was incorporated in 1993 and is owned by all licensed banks including the Central Bank of Nigeria (CBN). It commenced operations in June 1994. NIBSS has put in place modern world-class infrastructures for handling inter-bank payments in order to remove potential bottlenecks associated with inter-bank funds transfer and settlement.

 The company also operates the Nigeria Automated Clearing System (NACS) which facilitates the electronic clearing of cheques and other paper based instruments, electronic funds transfer, Automated Direct Credits and Automated Direct Debits. NIBSS at the instance of the Bankers’ committee has acquired cutting edge technologies for the operation of the Nigeria Central Switch (NCS).

Nigeria Inter-Bank Settlement System Plc (NIBSS) provides the infrastructure for automated processing, settlement of payments and fund transfer instructions between Banks and Card Companies in Nigeria.


Nigeria Inter-Bank Settlement System Plc (NIBSS) is currently recruiting for the following:



Job Title:  Service Support Officer
Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services
DUTIES AND KEY RESPONSIBILITIES

• Identify and handle customer enquiries completely and accurately.
• Resolve customer complaints and problems to the satisfaction of the customer
• Use customer service skills to optimize the opportunity of each customer contact
• Educate customers about NIBSS products and services and direct them towards available resources for self-help
• Complete necessary documentation to manage customer complaints, issues and subsequent solutions
• Suggest process improvements and participate in initiatives for increased effectiveness.
• Maintain confidentiality of the organization's customer data.
• Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
• Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion. 
• Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.
• Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Follow up on all escalated issues until a logical conclusion is reached
• Schedule, assign or act on any required customer follow up in accordance with department guidelines.
• Use technology tools as directed and within established guidelines
• Enter customer data and other relevant information into Support Centre database or other data repository, as required.

COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following:

• Knowledge of Service Desk Operations 
• Customer contact work or relevant service industry experience
• Knowledge of all NIBSS products 
• Enhanced Customer Knowledge Management
• Professionalism in Customer Service Management
• Exceptional verbal and written communication skills
• Ability to organize and communicate information clearly
• Problem-solving and analytical skills
• Positive, professional, customer-oriented attitude

REQUIRED EXPERIENCE

• 0 - 2 years of relevant experience related to the Job

REQUIRED QUALIFICATION

• Bachelor's degree from an accredited University;
• A master's degree or its equivalent will be an added advantage

Job Title:  Application Development Officer
Department: System Integration
Division:       Technology & Operations
Reports to:   Head, System Integration
DUTIES AND KEY RESPONSIBILITIES

• Development of plug in solutions that aids day to day operations of NIBSS
• Development of applications within NIBSS for operations automation.
• Update and expand existing programs
• Debug programs by testing for and fixing errors
• Effective support and management of all NIBSS software application.
• Confirms project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.

COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following;

• Pro-activeness
• Focus on excellent delivery
• Project Management
• Systems Development
• IS Security
• Payment Systems Infrastructure (biometrics, clearing, switching, settlement etc.)
• Personal Credibility
• Strategic Perspective
• Information Analysis and Management
• Information System Management

REQUIRED EXPERIENCE

• A minimum of 3 years of relevant experience related to the Job

REQUIRED QUALIFICATION/ SKILLS

• Bachelor's degree from an accredited University 
• Additional qualification(s) will be an added advantage

SKILL REQUIREMENTS

• Sound knowledge of the Nigeria Central Switching (NCS) Operations
• Sound knowledge of Retail Transaction Processing
• Sound knowledge of the products of NIBSS
• Sound knowledge of known international standards on software development, documentation and integration
• Sound regulatory knowledge
• Very good understanding of Secure Coding
• Working Knowledge of Transaction Switching
• Knowledge of Software/Application Development Methodologies and relevant languages such as Java (J2SE, J2EE)
• Basic knowledge of the Financial Service Industry
• Working knowledge of Dispute Resolution and Settlement Framework of the NIP

Job Title:  Innovation Management Officer

Department: Research & Development
Division: Business Development
Reports to: Head, Research & Development
DUTIES AND KEY RESPONSIBILITIES

• Analyze market segments in Nigeria for new product and services ideas that may result in a new technology or application riding on existing technology.
• Develop lean model for each of the new ideas identified and assess commercial and technical viability
• Come up with a report on payment trends in countries like India, Ghana, Kenya, Pakistan, Brazil, UK, USA etc., and provide recommendation on the next steps for NIBSS.
• Communicate to business intelligence unit parameters of data to mine and prepare a strategic report based on the outcome of the data mined.
• Agree with Project Office the project plan for every new product development project.
• Work with Product Management & CRM units in piloting newly developed products & Services.
• Draw up User Requirement for implementation of new idea
• Prepare, maintain and update on a regular basis a directory of newly conceived ideas. Major headings in the directory are Title, Purpose, Benefit and Target Market.

COMPETENCY REQUIREMENTS
The desired candidate must exhibit competencies in the following:

• Strategic perspective
• Information analysis and management
• Business goal management
• Communication      
• Business Development
• Networking

REQUIRED EXPERIENCE

• Minimum of 5 years of relevant work experience related to the job

REQUIRED QUALIFICATION

• Bachelor's degree from an accredited University;
• Professional qualification(s) or its equivalent will be an added advantage

Applications are open till Wednesday, January 18, 2017