Client Service Executive

Teclab Management Services Limited, is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.

We are recruiting to fill the position below:

Job Position: Client Service Executive

Location: Lagos

Job Description
Core Purpose of the Job:

• Establish and cultivate relationships with a company’s clients.

Task Complexity:

• Client service executives might execute training seminars so clients experience the greatest benefits from a company’s products.
• Develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products.
• Interface with clients frequently and maintain an excellent relationship with them
• Oversee and coordinate client escalated operational issues
• Manage and oversee effective dissemination of client information to operations teams
• Timely flagging of issues to management
• Update database

Qualification (s)

• Minimum of B.Sc in Humanities or related courses. A Master's Degree would be and added advantage

Job Specification (Experience & Training) Academic and Professional:

• Bachelor's Degree in related field, Three to five years' related experience, or Equivalent combination of education and experience.

Job Specific Competencies (Skills/ Knowledge/ Attributes):

• Good listening skills
• Good people skills
• Strong customer service and interpersonal communication skills.
• Solid verbal and written communication skills.
• Time Management.
• Detail oriented.
• Ability to communicate with confidence.

Competencies Required:

• Knowledge of all companies’ products and services.
• Strategic and innovative thinker with proven ability to communicate a vision and drive results.
• Demonstrated management, organizational and interpersonal skills.
• Ability to solve problems and execute on initiatives.
• Ability to work collaboratively internally and externally.
• Self-assured and results oriented.
• Demonstrated ability to assess business needs, design and implement programs and evaluate results.