Project Support Manager - Telecom Vacancy at IPI PowerTech

IPI PowerTech is a member of the IPT PowerTech group of companies that delivers specialized solutions to the power, industrial and telecom sectors in Africa, the Middle East and neighboring countries. Since our inception in 1993, we have grown into a leading power solutions company, combining power expertise with telecom infrastructure specialization. 

We are recruiting to fill the position below:

Job Position: Project Support Manager - Telecom

Job Location: Lagos
Employment Type: Permanent

Job Description

• To be responsible for coordinating the delivery of services to key clients.
• The role of the Operations Project Support Manager is to create long term relationships, acting as the bridge between our client and our operational delivery team.

Basic Functions

• Responsible for operations interface with clients.
• Plan operations and maintenance activities as stated in the SLA including but not limited to Planned Preventive Maintenance (PPM) and Corrective Maintenance.
• Monitor overall performance of services and timelines to deliver on projects.
• Develop and distribute service reports to key internal personnel and clients, highlighting potential issues and make suggestions for improvement.
• Interface with the Operations team at the head office, the Regional Managers and Operations Directors and ensuring that they are aware of new developments.
• Ensure that all Operations and Maintenance related issues raised by the client are closed.

Relationship Management:

• Acts as the liaising officer between IPI Powertech Nigeria and the client with respect to maintenance projects.
• Build and Maintain a business relationship with key clients staff at all levels.
• Work with the clients and senior management to identify and manage services improvement activities.

Requirements

• Telecoms Project management / Service delivery experience of at least five (5) years
• B.Sc in Engineering (Mechanical / Electrical
• Project Management certification is a must
• Understanding of workflow systems
• MS Office suite and advanced Excel skills
• Proven track record of delivering projects within define timelines under high pressure
• Customer Management: tactful, resolute and committed to providing excellent service
• Ability to deliver technical presentations competently
• Decisiveness and ability to use initiative to make quick decisions and resolve problems
• Excellent communication and reporting skills
• Must be able to interface with clients “Executive” Level Management
• Clinical and attentive to details
• Good relationship builder with strong diplomacy skills