Ticketing & Reservation Executive

Stresert Services Limited - Our client is a travel and tour organization mostly into general ticketing, tours and hotel reservations.

We are recruiting to fill the position of:

Position: Ticketing & Reservation Executive

Ref Code: Reservation Executive
Locations: Ogudu GRA, Lagos State.

Job Summary

• Make and confirm reservations for transportation or lodging, deliver tickets, contact individuals and groups to inform them of package tours; provide tourists with travel information.

Job Responsibilities

• Make and confirm reservations for transportation and accommodations.
• Answer enquiries regarding information such as schedules, accommodations, procedures, and policies.
• Develops credible working relationships with key interfaces - Corporate & individual in order to develop the organizations awareness and image, lead the contract negotiations and develop strong partnerships.
• Ensures clear communication framework between colleagues of other departments when applicable.
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often in advance.
• Deals with customer enquiries and aiming to meet their expectations.
• Sells and assembles tickets for transmittal or mailing to customers.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices and accept payment.
• Enhances and maximise on established relationships and nurture and develop new contacts and business.
• Strives to find creative and innovative methods to maximise the organizations exposure and results in the market.

Desired skills, Experience & Qualification

• Be an excellent communicator
• Must have at least two (2) years ticketing experience in a travel and tours organization
• Must be able to use the Amadeus/Sabre ticketing software
• Must be a graduate (HND/B.Sc)
• Customer service oriented
• Be persuasive and diplomatic
• Have a good business awareness