Account Executive

E-Lottery Nigeria Limited currently looking for an Account Manager who will be the lead point of contact, ensuring our operational and performance needs are met. The Account Manager will build and maintain strong relationships to maximize profitability and growth to our business. This role will require engagement with cross-functional internal teams primarily to act as the day to day contact with the Sales Manager.

Responsibilities:

• Drive and manage the performance for key client activities and ability to react positively to change and adapt quickly.
• Responsible for the onboarding and completion process for new business not limited to internal documentation, updating of reporting systems (Salesforce), collating queries, contractual sign off, ensuring operations have all details and documents to onboard any given portfolio.
• Manage requests for information from Clients, ensuring prompt turnaround and appropriate content in line with key performance indicators (KPI`s) and service level agreements(SLA`s).
• Facilitate and chair regular performance discussions with key Clients, involving internal stakeholders.
• Responsible for the delivery of accurate MI reporting, and assessment of data to identify gaps that require addressing.
• Collaborate with the Head of Operations and HR Manager to facilitate a smooth transition of relationship management and provide insight regarding opportunities for upselling / cross-selling and up skilling within Client base.
• Actively seek opportunities to increase profitability through collections campaigns, increased allocations and communicate proposals to Clients.
• Maintain Client records on reporting systems (Salesforce) to ensure relevant information is captured in respect of Client engagement.
• Ensure contractual obligations are effectively communicated to key stakeholders.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Facilitate Client auditing and remediate any identified subsequent actions.
• Any other ad-hoc duties as required by management.
• Must be ready for Skype and physical office interviews