Account Manager Job at Committed To Good

Committed To Good (CTG) is an award-winning private sector company that enables humanitarian and development projects in conflict zones. As a people solutions business, we recruit, deploy and manage the right people with the right skills to implement projects in the world’s toughest regions.

Having worked in more than 25 fragile and conflict-affected countries, we pride ourselves on hiring 90% local employees, providing decent, dignified work and new opportunities in fragile communities. 90% of our turnover goes back into the local economy.

We are recruiting to fill the position below:

Job Position: Account Manager
Job Location: Borno
Employment Type: Full-time

Overview of Position

• CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

Role Objectives
Specific responsibilities will include but not be limited to:
HR Management:

• Accountable for managing assigned clients.
• Responsible for meeting client objectives in accordance with contracted scope of work.
• Ensure total client satisfaction with the services being provided.
• Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
• Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational Management:

• Provide assistance with ensuring compliance with local labor law.
• Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
• Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
• Management of 3rd party security, accommodation & other local service providers & fixers.
• Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
• Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel Management:

• Support the recruitment department for new deployments.
• Responsible for deliverable's against the provided mobilization plan for new contracts.
• Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
• Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
• Approving consolidated payroll spreadsheets, supporting documents, etc.
• Checking for inconsistencies prior to authorization.
• Review consultant’s performance in accordance with client’s requirements.
• Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident.
• Supporting documentation collection for such incidents.

Business Acquisition & Growth:

• Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
• Develop current & new client relationships through to contract negotiation.
• Represent CTG in meetings.
• Assist with the development of proposal responses.
• Project reporting
• This role reports to the Country Manager.

Key Competencies

• Bachelor's in Business Administration, Human Resources or related field with a minimum of 1 year of demonstrable relevant administration experience (essential) & / or minimum of 1 year of demonstrable relevant human resources experience (essential) & / or minimum of 1 year of demonstrable relevant program & project management experience (essential).
• Minimum of 3 years of experience in Africa (essential).
• Fluent in English.
• Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
• Must be well versed in all MS Office applications & experienced in producing reports for management.
• Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.
• Minimum of 3 years of experience in HRM, client relations.