Account Manager Job at Monty Mobile

Monty Mobile was founded in 1998 as part of Monty Holding, Monty Mobile is a GSMA certified Open Connectivity SMS Hub and Roaming Broker, working closely with worldwide mobile operators to facilitate the international flow of data, voice and SMS across global markets. Monty Mobile also offers a wide variety of VAS services, Fintech and Game Portals to Operators.

With its innovative solutions, professional customer service and a long-lasting thirst for improvement, Monty Mobile has grown into a key regional player in the telecommunications business, gathering under its portfolio some of the biggest mobile operators and service providers around the world.

We are recruiting to fill the position below:

Job Position: Account Manager

Job Location: Lagos, Nigeria
Job type: Full-time (Mid-Senior level)

Job Objective

• Your role as an Account Manager is to create long-term, trusting relationships with our customers and actively seek new sales opportunities.
• You will also lead generation, cold calls, research, present & promote our services and solutions.
• The primary focus will be on meeting with clients and resellers, sending offers, closing deals, handling the onboarding process, and monitoring the clients' transactions.

Main Tasks

• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Keep track of the implementation process in due course, including collaboration between the relevant key internal and external stakeholders during the technical implementation until successfully Going Live.
• Collaborate with all involved parties to drive the project and meet the timelines.
• Prepare reports on account status as assigned by top management.
• Act as the single point of contact for clients, managing change requests and customer queries, and maintaining a strong, long-lasting client relationship.
• Collaborate the project plan setting with MontyPay’s team members and Client side for the solution implementation.
• Coordinate and monitor implementation plans, and project schedules, and ensure on-time delivery with high quality.
• Assist with challenging client requests or issue escalations as needed.

Requirements

• Bachelor’s Degree in Business Administration or any related field.
• 2+ Years of experience as an Account Manager, Sales Account Manager, or any similar role for a payment gateway provider.
• Ability to represent Monty Pay and our suite of products with a high degree of professionalism.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite.
• Experience delivering client-focused solutions to customer needs.
• Experience with the Point of Sale (POS) and the payment industry is a must.
• Professional proficiency in Local Language and English is required.
• Experience in selling to key decision-makers, stakeholders, and influencers.
• Experience in payments or FinTechs is strongly preferred.
• Technical background is a plus.
• Strong time management and problem-solving skills.
• Excellent negotiation and presentation skills.
• Exceptional interpersonal skills, written and verbal communication.
• Enthusiastic team player with a strong drive to create a positive and dynamic work environment.