Account Manager Job at RedCloud

RedCloud is a highly-diverse, dynamic team comprised of driven talent from 21 different countries, speaking at least 10 languages, with a footprint in seven locations worldwide - and we’re still growing. With a team across 3 continents, over 30+ nationalities contributing to open commerce movement, we’re always looking for new talent to join our mission and drive our business and our technology forward, from our touchpoints in London, Buenos Aires and Lagos.

We are recruiting to fill the position below:

Job Position: Account Manager

Job Location: Lagos
Job type: Full-Time
Department: Sales

Job Description

• As Account Manager, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
• Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.

Main Responsibilities

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Act as a link between Product Engineering and Pre-Sales Teams to ensure accurate and timely resolution of technical issues that may arise during the pre-sales process
• Assist in the recruitment, assessment, and general management of the Field Activation Officers in assigned territory
• Forecast and track key account metrics
• Build a solid understanding of the FMCG distribution chain, from end to end
• Monitor and analyse customer's usage of our product
• Provide Sales Support and/or Professional Services for implementation
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Work with the Sales team to onboard and integrate new clients and developing existing client relationships

Requirements
Experience we think you'll need:

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
• Demonstrated ability to communicate, present and influence all levels, including executive and C-level
• Deep digital understanding
• Experience in delivering client-focused solutions
• Excellent listening, negotiation, and presentation skills
• Keen attention to detail and adherence to deadlines

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.

Plus, you will get:

• First Class Salary
• 25 days annual leave increasing to 26 days after your first 12 months in the business
• Company Equipment