Administrative Assistant Job at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Administrative Assistant (Reliance Family Clinics)

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, and helpful with strong communication skills.

Responsibilities

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Demonstrate effective telephone and email communication techniques/etiquette
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping e.t.c
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting

Requirements

• Minimum of BSc / HND in a related field 
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus 
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook 
• Excellent problem solving, conflict resolution, and customer service skills.
• Excellent verbal and written communication skills 
• Highly organized, detail-oriented, self-directed, and goal-driven 
• Experience with bookkeeping and basic accounting processes is a plus. 
• Comfortable working 8am-8pm shift and on weekends 

Benefits

• Work alongside & learn from best-in-class talent 
• Join a market leader within the Insurance space 
• Attractive Salary & benefits
• Fantastic work culture 
• Work and learn from some of the best in the industry 
• Great work-life balance