Administrative Officer (RFC Ogba) Job at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Position: Administrative Officer (RFC Ogba)

Job Location: Lagos
Employment Type: Full-time

Description

• The administrative assistant will serve as a friendly face for a clinic that strives to treat every patient as a VIP.
• The successful candidate will be friendly, engaging, and helpful with strong communication skills.

Responsibilities

• Schedule clients and patients for appointments, health education sessions and on-site events while demonstrating politeness, courtesy, and professionalism.
• Triage patients in need of medical assistance and alert medical staff
• Organize transportation as needed by the medical and non-medical team.
• Use computer systems to accurately, document, locate, modify, and retrieve data which includes patient data, claims, invoices and stock keeping etc
• Receive and respond to routine and urgent requests for assistance from and for patients, families, staff, and others via tickets, phone, SMS, social media, and emails
• Maintain key organizational documents in soft and hard copies immaculately in adherence with filing systems
• Demonstrate effective telephone and email communication techniques/etiquette
• Document and invoice customers as applicable and follow up on payments and manage petty cash records transparently
• Securely and confidentially collect, retrieve and share patient records and enter data for medical or administrative reporting.

Requirements

• Minimum of BSc / HND in a related field
• Similar experience in a role related to front desk work, customer service and administrative skills particularly in a healthcare field is a plus
• Computer skills and ability to navigate Microsoft Office tools including Word, Excel and Outlook
• Highly organized, detail-oriented, self-directed, and goal-driven
• Excellent problem solving, conflict resolution, and customer service skills
• Excellent verbal and written communication skills
• Experience with bookkeeping and basic accounting processes is a plus.
• Comfortable working 8am-8pm shift on week days and on weekends when on shift.

Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Competitive Salary and Benefits
  • We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  • Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  • Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  • Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  • Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  • Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  • We provide an allowance to support your ongoing professional growth and skill enhancement. 
• This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.