Africa RAFM Subject Matter Expert

Mobius Wireless Solutions Limited provides Telecommunications Software Solutions for Mobile Operators globally, specializing in business analytics and revenue assurance. Mobius solutions include the DBX Datawarehouse, DBX Analytics, Mobius SIM Suite, and Gatekeeper Fraud Detection service.

We are recruiting to fill the position below:

Job Position: Africa RAFM Subject Matter Expert

Location: Nigeria

Job Summary

• We are looking for an experienced and committed, Revenue Assurance/Fraud Management Subject Matter Expert (RAFM SME) to work independently and collaboratively in a fast-paced, dynamic team environment.
• The RAFM SME will provide functional and technical expertise on RAFM related projects for Mobius customers in Africa.

Required Knowledge/Skills/Abilities

• Bachelor's Degree, preferably in a related field i.e. Accounting, Finance, etc.
• 5 years of progressive RAFM experience
• Strong experience with and knowledge of telecom billing systems and related technologies and accounting principles.
• Ability to identify pattern relationships through data analysis to identify usage and subscription fraud
• Experience identifying international toll bypass and other forms of telecom fraud.
• Demonstrated MS Office and Access Database Skills
• Strong English skills (oral and written)
• Desire to meaningfully contribute to the growth of a growing company by exhibiting professional responsibility and flexibility under work pressure.
• Strong ability and desire to work with remote teams across multiple countries, time zones and cultures.

Nice to Have:

• IT related experience in Fraud Management and/or Revenue Assurance systems
• Years of Experience: Minimum 5 years
• Languages: English and French
• Salary Range: Commensurate with Experience
• Travel Required: 50-60% (Africa)

Job Responsibilities

• Primary onsite liaison to customers in French and English speaking Africa
• Provide expertise on Fraud Types and their detection methods
• Provide demonstrations and training of the Mobius RAFM solutions to prospects and customers
• Participate in pre-sales activities by supporting Sales Director on sales calls, as needed
• Provide customer support utilizing product and fraud expertise during product launches and contract period
• Active contributor to the team and during Sales / Ops Team meetings
• Identify opportunities for improved customer experience
• Perform analysis on detection results to identify fraud patterns to increase detections and / or reduce false positives
• Produce monthly ROI reporting for assigned customers
• Contribute to retaining high standard of customer satisfaction by being responsive to customer facing teams
• Perform Quality Assurance testing on company products
• Work closely with U.S. office, Singapore and Dubai offices along with international customers, regularly communicating in English on calls and online.