Avaya Support Engineer Job at Simba Infrastructure Limited

Simba Infrastructure Limited is a leading provider of Business-to-Business technology infrastructure solutions, in Nigeria, and an Avaya exclusive Business Partner. We are the only organization that has fully Accredited Engineers for APDS (Avaya Professional Design Specialist), ACSS (Avaya Certified Support Specialist) and ACIS (Avaya Certified Implementation Specialist) in West Africa.

We are recruiting to fill the position below:

Job Position: Avaya Support Engineer

Job Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Engineer will be responsible for managing customers’ Avaya infrastructure, providing 1st level onsite technical support, and Avaya contact centre end-user support.
• This role includes Avaya problem management, client liaison, technical architecture and product development.
• Support typically takes the form of investigating, resolving problems, and incident handling.
• Implementation and Support of Avaya Components
• Availability and performance monitoring, routine preventive maintenance checks, fault finding and fixing, work with senior engineers or Avaya backbone engineers
• Avaya servers management and upkeep
• Avaya End-user training
• Documentation
• A flexible work schedule is a requirement, one must be able to work nights and weekends when necessary.

Knowledge / Experience

• Minimum of Bsc or HND in Computer science, information technology or any related field
• Supports of Avaya Contact and Telephony infrastructure including Avaya CM, IP Office SIP, AACC, ACCS, etc
• This individual will have experience in implementation, administering and support of Avaya technologies as well as a good understanding of IP telephony supporting and contact centre environment.
• Basic knowledge in networks (LAN, WAN, MAN)

Skills:

• Excellent verbal and written communication, interpersonal and customer service skills.
• Self-starter, able to work independently and as part of a team in a fast-paced environment.
• Invent technical solutions to complicated problems
• Detailed knowledge of Avaya aura and SME Solution
• Superior interpersonal, verbal and written communication skills
• Time management and prioritization skills
• Ability to develop strong working relationships
• Ability to manage multiple activities and changing priorities
• Ability to work under pressure and to meet tight deadlines
• Self-starter with the ability to take the initiative and master new tasks quickly
• Methodical, attention to detail.

Method of Application
Qualified and interested candidates should send their resume with cover letter to: recruitment2@simba.com.ng using the Job position as the subject of the mail.