Banker, Transactional Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Banker, Transactional

Job Ref ID: 80439555A-0001
Location: Lagos Mainland, Lagos
Job Type: Full time
Business Segment: Personal & Private Banking

Job Description

• To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.

Job Responsibilities

• Act as first point of contact for customers and demonstrates product knowledge on existing and new products
• Follow the relevant risk and compliance procedures, work instructions and business requirements.
• Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
• Undertake root cause analysis to prevent recurring problems/queries within the team context.
• Provide quality service to customers in order to fulfil their needs within the least amount of time.

Qualifications

• Minimum of First Degree.

Experience:

• 1 - 3 years of experience of the bank's products, processes and systems. 
• Understands regulations governing the management of financial services and other relevant bank policies.

Behavioural Competencies:

• Adopting Practical Approaches
• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Team Working.

Technical Competencies:

• Customer Reception and Channelling
• Difficult Calls Management
• Query Resolution 
• Telephone Caller Handling.