BILLING SPECIALIST (APPLICATION SOFTWARE)

VACANCY

POSITION: BILLING SPECIALIST

Billing –Support –Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)

 - Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing - Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH. - Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)

 - Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting. - Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs

 - Analysis of Events / Renewals/ Service/System in error, provide work around solutions

 - Overall knowledge of the E2Eapplication, systems & solution for their application suite.

- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.

- Accountable for meeting & improving SLA & KPIs for their application suite.

 - Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.

 - Support on work allocation (shifts, rotas)

 -Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.

Qualified candidates should forward their CVs to lorachevacancy@gmail.com, using the position as the subject of the mail.