Boutique Manager Job at Ashluxury Limited

Ashluxury Limited is one of the leading luxury fashion company in Nigeria carrying some of the word heritage streetwear brands to the convenience of Nigerian consumers. We seek to add value to the society by promoting a lifestyle of refined culture, beauty and elegance.

We are recruiting to fill the position below:

Job Position: Boutique Manager

Job Location: Lagos

Job Details

• The Boutique Manager leads the team to provide exceptional experiences for all clients by achieving or exceeding the boutiques sales goals.
• The Boutique Manager motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Ashluxury short/Long term plan.

Key Responsibilities
Lead business development for the boutique by creating and developing relationships through all client interactions:

• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s

Strategize and develop networking activities for the boutique team:

• Develop and execute strategic events to enhance the client experience in and out of the boutique

Partner with corporate partners to ensure boutique success:

• Along with Management Team—determine, communicate and monitor individual and team KPI’s to further success
• Strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs

Team Development and Management:

• Motivate and support the Boutique staff
• Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
• Communicate strategic brand initiatives by regularly conducting team meetings
• Ensuring that staff is aware of Ashluxury strategies, boutique targets, & client experience best practices
• Educate and inspire boutique team with Ashluxury knowledge, local/global competitive landscape, and industry news
• Perform administrative tasks including but not limited to commission accuracy check

Prestige Business Development:

• Strategize outreach to local prestige market
• Cultivate Prestige Partnerships to increase prestige sales within the boutique
• Develop and implement a strategy to promote prestige sales

Be an Ashluxury Ambassador:

• Uphold the Ashluxury standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone.

Your Profile
Education:

• Bachelor’s degree in a Business related field is a plus
• Additional language skills are a plus

Required Experience:

• 7 to 10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports

Technical Skills / Abilities:

• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
• Previous experience with retail software is preferred