Branch Manager (Retail Sales) Job at Worknigeria

Worknigeria - Our client, a leading Commercial Bank, is recruiting to fill the position below:

Job Position: Branch Manager (Retail Sales)

Job Locations: Akwa Ibom, Anambra, Bayelsa, Cross River, Delta, Edo, Enugu, Lagos, Oyo, and Rivers
Employment Type: Full-time

Job Description

• The ideal candidate will be responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with the assigned Budget.
• Job Title: Branch Manager
• Reports to: Regional Sales Manager
• Job Grade: BO - AM

Responsibilities

• Oversee EMS and other branch meetings
• Regular environmental scanning to identify business opportunities.
• Ensure collaboration amongst all units of the branch.
• Customer engagement (Physical and Virtual).
• Review and recommend loans for approval
• Ensure the branch has adequate work tools.
• Ensure efficient and timely service delivery at all touchpoints in line with the banks service grid.
• Drives branch budget.
• Manage loan portfolio.
• Responsible for the team's Sales/Service plan.
• Ensure the branch ambience is in line with the Bank's standard
• Periodic review of direct reports
• Prepare and present branch performance
• Conduct business premises spot check

KPI

• Review of outer business premises, civil guards dressing and ATM gallery.
• Conduct EMS and review of daily volume reports.
• Review and confirmation on previous days performance of account officers.
• Customer engagement (virtual) to Top 20 branch customers.
• Visit identified 5 customers/prospects.
• Monitor the CLOSA agents- their activity and overall performance.
• Review of Pre-call memos
• Review and recommendation of loans
• Review and approval of branch expenses.

Requirements

• At least 6 years of experience in sales, customer service, including at least 1 year in a supervisory role.
• In-depth knowledge of retail policies, procedures, and branch operations.
• Strong Credit/Financial Analysis Skills
• Understanding of lending regulations.
• Ability to influence, motivate, and train others
• Problem solving skills.
• Effective communication/Presentation skills
• Good Interpersonal Skills
• Conflict Management Skills
• Managerial/Administrative Skills
• Team building.

Salary
N10,000,000 - N14,000,000 per annum (gross).

Method of Application
Interested and qualified candidates should send their CV to: careers@worknigeria.com using the Job Position in capital letters as the subject of the email.