Business Analysts Job at Willis Towers Watson Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 countries.

We are recruiting to fill the position below:

Job Position: Business Analyst

Job Location: Nigeria

Job Description

• This role is for a business analyst in Franco Africa team, delivering the LISA Functionality Enhancements programme.
• This role is to work as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems.
• Summarizes large amounts of information to understand business problems and opportunities in the context of the requirements, and recommends solutions that enable the organisation to achieve its goals.
• Works with teams to help them understand and implement the solutions agreed in the business case document.
• Supports the project and program managers.

Principal Duties / Responsibilities
Principal Duties / Responsibilities Manager of People / Individual Contributor:

• Individual Contributor

Geographic Scope of Role:

• Based in Franco Africa, with travel required between WTW offices

Budgetary and Risk Management Responsibilities:

• None

Revenue Responsibilities:

• None

Others:

• Quality of analysis, allowing the business to make informed choices

Analysis:

• Understands the factors and requirements that drive the business’ goals, objectives and work practices
• Conducts detailed analysis across the TPA business areas

Facilitates workshops:

• Work with stakeholders to identify business opportunities and / or issues and to ensure understanding and support for proposed solutions
• Documents and presents process flows / diagrams, analyses and suggests improvements
• Documents business requirements, prepares feasibility studies, and facilitates business process re-engineering and solution design
• Proposes appropriate solutions to meet business goals, understanding the wider implications
• Identifies options and assists more senior colleagues in determining the appropriate solution
• Clearly defines measurable success criteria and articulates project benefits and costs using financial models to define current costs and to produce the financial savings for the business case and project costs to achieve the savings
• Seeks knowledge and specialist skills outside own area of expertise, as appropriate to the project

Implementation:

• Ensures throughout the lifecycle of a project, that the solution delivered is appropriate to the stated business need
• Implement project solutions to time, cost, quality and scope
• Align implementation activities with overall project / program outcomes

Build UAT Test scripts:

• Supports the business throughout the testing and implementation of the solution, to realise all identified business benefits

Business Case:

• Quantify costs and benefits of solutions and contribute to the creation of business cases
• Contributes to the development of the project business case providing necessary detail on the existing operations, the benefit of any changes and the costs to be incurred to implement change
• During delivery, advise if design or solution impacts the agreed project scope and produce a change requests as required in support of any required change

Project:

• Advises the business as a subject matter expert in business analysis, data analysis, organisational design and systems requirements
• Supports project managers in designing, planning and implementing change projects
• Follows the governance and reporting process
• Maintains awareness of current IT capabilities, future developments and industry trends

Qualifications

• Bachelor's Degree or equivalent experience.

Knowledge, Skills, Experience:

• Significant experience of successful Lean / Operational Excellence project delivery
• Operations experience
• Capable facilitator and trainer able to transfer learning and skills
• Experience of working within financial services (insurance industry preferable)
• Strong interpersonal and communication skills.
• Cultural awareness and able to adapt style and approach to the country they are working in
• Numerate and IT literate and a proficient user of Microsoft Office tools specifically: PowerPoint and Excel Experience of Process modelling tools (e.g. Visio) and any resource or financial planning tools
• Useful to have experience of: project management tools (e.g. Microsoft Project)
• Business Analyst preferably as part of business change
• Experience of facilitating workshops and conducting interviews with stakeholders at all levels
• Experience in documenting and presenting process flows / diagrams
• Understanding of the organisation structure, functional interaction and roles and responsibilities
• Understanding and experience of the full project lifecycle
• Experience of the insurance/financial sector
• Good knowledge of change management principles and methodologies with experience in role, process and systems transformations
• Ability to find innovative ways of solving or pre-empting problems
• Desirable: experience in project management.