Business Operations Analyst Job at the Concept Group

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Position: Business Operations Analyst

Job Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders.

Duties & Responsibilities

• Create and monitor Operational KPI’s of process owners.
• Effectively communicate newly developed process/policies to the necessary stakeholders
• Help drive the implementation of all process and policies across all sales related unit
• Identify and execute given tasks and objectives, making recommendations that impact policies and processes
• Review analyzed data to explain trends; formulate and evaluate alternative solutions
• Analyze and interpret policies; review and implement procedures for program or function
• Work directly with stakeholders to create implementation plans and complete milestones
• Work with learning and development to organize trainings for staffs to help them better understand business processes and policies
• Independently implement, administer and evaluate day-to-day activities across all sales related departments
• Give optimal reports and escalate when necessary.

Qualifications / Requirements

• BSc / HND in any field
• Experience in Operations is an advantage

Skills / Competencies:

• Interpersonal and verbal communication skills
• Time management and prioritization skills
• Organizational skills
• Assertiveness

Method of Application
Interested and qualified candidates should send their Applications to: careers@conceptgroup-ng.com using the Job Position as the subject of the email.