Call Center Agent Job at DuoTech HR Consulting

At DuoTech HR Consulting, we understand that the success of any organization lies in its people. We are a leading HR Tech company dedicated to empowering businesses with innovative solutions and cutting-edge technology to transform their human resources practices.

With years of expertise in the HR industry, we have a deep understanding of the challenges faced by businesses today. We believe that every company, regardless of its size or industry, deserves access to top-tier HR solutions that drive growth, improve employee engagement, and maximize productivity.

We are recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Central Business District, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Conduct outbound calls to prospective customers to promote our betting products and services.
• Build rapport and establish a positive relationship with customers to understand their needs and preferences.
• Meet and exceed sales targets and KPIs on a consistent basis.
• Record and maintain detailed records of customer interactions and transactions in the CRM system.
• Provide accurate information about our betting offerings, odds, promotions, and terms and conditions.
• Utilize persuasive selling techniques to encourage customers to place bets and increase their engagement with our platform.
• Collaborate with the sales team and other departments to optimize sales strategies and enhance the customer experience.

Requirements

• 1-3 years of proven experience in telesales, customer service,or a similar sales role
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to engage and build relationships with customers over the phone.
• Demonstrated ability to meet and exceed sales targets and KPIs in a fast-paced environment.
• Strong negotiation and persuasion skills.
• Proficiency in using CRM software and other sales tools.
• BSc in Mass Communication,or its equivalent; additional qualifications in sales or marketing will be a plus.
• Females are encouraged to apply.

Salary
N100,000 - N150,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: skybetrecruiter@gmail.com using the Job Position as the subject of the mail.