Call Center Agent Job at Great Brands Nigeria Limited

Great Brands Nigeria Limited is a World-Class, People Orientated, Performance Driven, Sales and Distribution Company. We are the leading consumer goods distribution company in Nigeria with over 35 years of experience. We aim to achieve dominant market leadership positions for premier FMCG producers by combining quality production and brand value with expert distribution.

We are recruiting to fill the position below:

Job Position: Call Center Agent
Job Location: Ajah, Lagos
Employment Type: Full-time

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, and policies.
• Process orders, returns, and exchanges as needed.
• Document and track customer interactions in the CRM system.
• Assist customers with troubleshooting issues and resolving complaints promptly.
• Follow up with customers to ensure satisfaction and proper resolution of issues.
• Collaborate with other teams, such as sales, technical support, or logistics, to resolve customer issues.
• Provide feedback and suggestions to improve customer service processes.
• Maintain knowledge of product updates, services, and promotions.
• Adhere to company policies and service standards while handling customer interactions.
• 100% KPI adherence.

Salary
N120,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: jobs@greatbrandsng.com using the Job Position as the subject of the mail.