Call Center Agent Job at Virtuality Consulting

Virtuality Consulting is a top-notch consulting firm with a wide array of services, positioned to help businesses maximize their potential and deliver optimal services to their cliental thereby meeting up with set target and objectives. All the above are made possible via our suite of client-oriented products and services.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Yaba, Lagos
Employment Type: Full-time

Responsibilities

• Making outbound calls.
• Respond to customers’ issues and concerns.
• Management and first-level resolution of customers’ complaints/inquiries.
• Identify and escalate issues to supervisors.
• Research required information using available resources.
• Research, identify and resolve customer complaints using applicable software.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.
• Handle questions or complaints.
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call centre “scripts” when handling different topics.

Requirements

• Minimum of an OND in any discipline.
• 1 year of work experience.
• Excellent spoken English with impressive interpersonal skills.
• Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
• The ability to speak multiple languages above is a great plus.
• Must be resident in Lagos and live close to Yaba.

Competencies:

• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Ability to be polite and compassionate without lacking confidence.
• Excellent Typing skills.
• Proficient in the use of computer applications and systems.