Call Centre Agent Job at Grooming Health Management Limited

Grooming Health Management Limited - Founded in 2021, Grooming Health Management Limited is a National HMO duly registered with Corporate Affairs Commission (CAC) with certificate number: 1771536. Grooming Health Management Limited (GHML) is an extensive platform which is geared at making itself the key medical platform for the middle class individuals. We aim at simplifying the already mythicized HMO narrative and to provide the best services at the most competitive costs available.

With a sound and dynamic management team, GHML is committed to leveraging on technology to deliver operational excellence while contributing to prompt service delivery and overcoming challenges being encountered in the Nigerian health insurance industry.

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Lagos
Employment Type: Full-time
Reports to: Customer Services Manager
Work hours: 48 hours shift in 4 days

Scope of Work
The primary duties of the Call Centre Agents will include:

• Provide product and service information to clients
• Managing inbound and/or outbound calls from customers, distribution partners and providers.
• Manage and resolve customer complaints.

Responsibilities

• Respond to all Enrollee and Provider inquiries in a friendly, professional manner using the suggested script.
• Keep up-to-date information on all plans of GHML and tariff and communicate same to customers in a professional manner.
• Explain benefits, eligibility status, enrolment processing procedures and status of authorizations and referrals to callers.
• Provide up to date information about company products and services to clients, providers and billing agencies.
• Grant authorizations code for medical treatment, if covered on the plan.
• Proffer on-the-spot solution to enrollee challenges.
• Escalate challenges to line managers
• De-subscription of members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.

Requirements

• A Bachelor’s Degree or HND from a reputable Tertiary Institution.
• A qualification in a health/biological science or in a related field would be an added advantage.
• At least 2 years relevant work experience.
• Must be willing to work 24 hours
• Knowledge of the operations of the National Health Insurance Scheme (NHIS) and Health Maintenance Organization will be an added advantage
• Must be Conversant with the HMO processes and Maintenance
• Knowledge of call centre telephony and technology is an added advantage.

Required Skills:

• Good communication/presentation skills (both oral and written)
• Excellent customer relationship skills
• Proficiency in the use of Microsoft Office Packages, such as Word, Excel, PowerPoint and other relevant computer applications
• Good Typing Skills
• Attention to detail
• Ability to work as a team player
• Good Coordination, administrative, Analytical and problem-solving skills.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in one document to: career@groominghm.com using the Job position as the subject of the email.