Call Centre Executive Job at International Health Management Services (IHMS)

IHMS is a national Health Maintenance Organization (HMO) established in 2001 to provide Social Health Insurance coverage to individuals and groups under the National Health Insurance Scheme and private health insurance services to interested individuals and groups. It is owned by medical practitioners and Institutional investors.

We are recruiting to fill the position below:

Job Position: Call Centre Executive


Job Location: Lagos
Employment Type: Full-time

Job Description

  • Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with our service
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication scripts when handling different topics
  • Identify customer needs, clarify information, research every issue and provider solutions or alternatives
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Seek resolution of customer queries
  • Seize opportunity to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversation in our Call Centre database in a comprehensive way
  • Provide information about company products and services
  • Contribute to customer research

Qualifications and skills

  • This role requires a First Degree or its equivalent Diploma qualification BA/BSc/HND
  • At least 2 years of previous experience in a Call Centre role
  • Experience working with HMO or in hospital setting is an advantage
  • A Nursing qualification or in a related field would be an added advantage
  • Ability to work under pressure and multi-task
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and set priorities and manage time effectively

Method of Application
Interested and qualified candidates should send their Resume to: ihmsresponses@gmail.com using the Job Position as the subject of the email.



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