Call Centre Nurse Job at DKT International Nigeria

DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning, reproductive health, and HIV prevention. DKT International Nigeria is the largest private provider of family planning and reproductive health products and services in the developing world.

We are looking for a smart, dynamic, self-motivated, creative, and committed individual to fill the position below:

Job Position: Call Centre Nurse

Job Location: Lagos
Employment Type: Full-time

Key Accountabilities / Responsibilities

• Handle call centre medical-related escalations.
• Ensure timely, accurate logging of calls, inquiries, and downtimes.
• Achieve 90-100% customer satisfaction.
• Promote product knowledge and compliance concerning all applicable processes.
• Promoting call centre best practices.
• Appropriately manage callers side effects.
• Ensure effective monitoring and improvement of referrals through continuous customer satisfaction surveys and generation of testimonials.
• Compliance with complaint resolution procedure- 100% close-out of complaint calls received.
• Following up on call referrals to enhance customer experience.
• Apply a user-centric model to ensure that callers/clients are appropriately guided on their contraceptive journey.

Qualification / Experience

• Bachelor's Degree in Nursing, School of Nursing.
• 3 - 5 years of call-centre experience.
• Proven experience working in a demanding and fast-paced environment.
• Strong and polished communication skills.
• Experience in family planning, and sexual and reproductive health is an advantage.
• The ability to communicate in either Yoruba, Igbo, or Hausa language fluently is an advantage.

Method of Application
Interested and qualified candidates should send their CV to: hr@dktnigeria.org using "Call Centre Nurse - Lagos" as the subject of the mail.