Career Opportunities at Link Credit

Link Credit is an automated lending service focused on increasing access to credit to financially under-served/excluded individuals in Nigeria.

We are recruiting to fill the position below:

Job Position: Accountant

Job Location: Lagos
Employment Type: Full-time

Description

• A financial institution that deals with loans is in need of a self-motivated and competent accountant.

Candidate must be able to:

• Preparing account and tax returns.
• Administering payrolls and income and expenditure.
• Auditing financial information.
• Compiling and presenting reports, budget, business plans, commentaries and financial statement.
• Analyzing accounts and business plans.
• Providing tax planning services in reference to legislation.
• Financial forecast and risk analysis.

Requirements
Qualifications Required:

• Degree in Accounting, Business or Economics..
• Must have NYSC certificate or letter of exemption.
• At least 1 year experience is required.

Skills Required:

• Must be self-motivated, have integrity.
• Team working ability.
• High level of numeracy, analytic ability, proficiency in IT.
• Organizational skills and ability to manage deadlines.

Salary
N100,000 - N140,000 / month.

Job Position: Customer Service / Telesales Manager

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced Customer Service/Telesales Manager in a Financial Institution to provide excellent customer service and to promote this idea throughout the organization.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities
What you will be doing includes:

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer issues and follow problems through to resolution and keeping record of calls and relevant details.
• Recruit, mentor and develop customer service/telesales agents, overseeing the performance of telesales/ customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Taking up any urgent requests or queries in a timely manner.
• Develop service procedures, policies and standards.
• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
• Establish performance benchmarks and hold team to those goals.
• Resolve customer conflicts and handle escalation procedures

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 - 6 years work experience.
• Proven working experience as a Customer Service/ Telesales Manager in a Fintech company.
• Experience in providing customer service support via goggle review, social media pages, customer service software.
• Familiarity with the latest industry trends and developments.
• Excellent knowledge of management methods and techniques.
• Ability to address customers with an eloquent command of English.
• Working knowledge of customer service software, databases and tools.
• Ability to think strategically and be able to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills and Customer service orientation.

Salary
N200,000 - N300,000 / month.

Job Position: Product Marketing Manager

Job Location: Lagos
Employment Type: Full-time

Job Description

• We’re looking for an experienced marketer to help scale the marketing activity in our borrowing business including overdrafts and personal loans.
• You will operate as the voice of both the market and the customer to help us achieve our business objectives as a responsible lender with huge growth potential. As a fully licensed bank, we’re governed by regulations as well as our proud public lending principles.

Responsibilities
What you will be doing includes:

• Working within our existing borrowing product squads, as well as supporting any new initiatives/features and products across the collective.
• Owning growth initiatives to increase awareness, discoverability and consideration of a finance provider.
• Collaborating with research, design, data, engineering and the wider product discipline to help inform product and feature development.
• Launching features with a bang and driving sustained adoption over time, collaborating across your collective, the marketing discipline and the wider company to achieve your aims
• Testing and scaling marketing tactics across owned channels.
• Determining success metrics for launch, growth and adoption. Reporting this data back to the team. Every decision you make is backed up with research or data.
• Writing communications for different mediums and audiences (emails, blog posts and in-app etc.).

Requirements
You should apply if:

• Candidates should possess a Bachelor's Degree qualification with 1 - 2 years work experience.
• You have experience in marketing financial products.
• You are motivated by growth targets.
• Excited to work at a fast-paced, growing company.
• You take a customer first approach to everything you do.
• You are happy working in a regulated environment in a company that thrives on transparency and collaboration.
• You are comfortable with metrics and can hold your own with the data to back you up.
• You have research, collaborative and communication skills.

Salary
N200,000 - N350,000 / month.

Method of Application
Interested and qualified candidates should forward their CV to: ericvstahr@lcredit.net using the Job position as the subject of the email.