Career Opportunities at Prospa Technology Limited

Prospa is a bank for Nigerian entrepreneurs. We're building the financial operating system for African entrepreneurs and businesses. Using our intuitive and beautifully designed mobile and web application, entrepreneurs are able to manage all their business and banking in one place.

We are backed by Y Combinator, and some of the most well respected and prolific investors, builders and operators in the US, Africa and Europe like Immad Akund (CEO @ mercury.com), Microtraction and many others.

We are recruiting to fill the position below:

Job Position: Customer Support Representative

Job Location: Lagos
Employment Type: Full Time

Job Description

• You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

Job Responsibilities
Here are some things you’ll do on the job:

• Answer questions over chat, email, and telephone, social media
• Teach customers how to use our product (onsite, through written content, webinars etc)
• Translate customer needs into prioritized product development
• Deal with member support queries
• Review companies that are signing up
• Create and sustain great relationships with the companies and business owners we’re serving
• Work with engineering and product to squash bugs and improve the user experience
• You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
• You’ll also need to be good with words and extremely competent.

Job Requirements
Experience:

• Minimum Bachelor's Degree and /or 3+ years in customer success role.
• Consistently exercise empathy.
• Have a strong product sense.
• Communicate ideas clearly across teams.
• Be comfortable learning about companies with complex, technical products.
• Enjoy thinking about how to automate as much of your job as possible.
• Have strong organizational skills.
• Stay calm and collected while working on ten things at once.
• Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
• Use creativity while working within difficult constraints.
• Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses).

Interested and qualified candidates should: Click here to apply online

Job Position: Business Development & Partnerships Manager

Job Location: Lagos
Job type: Full-time
Category: Sales

Job Description

• We’re looking for a Business Development & Partnerships Manager to join our growing team.
• In this role, you will drive strategic and channel partnerships with financial agencies, institutions, consultancies, and corporations - as well as build, grow and maintain relationships.
• You will develop partnership strategies, own relationships spanning early stages to a well formed and progressive partnership.
• This will involve liaising with senior execs, C-level, and driving negotiations and efforts to price and structure new collaborations while focusing on leading negotiations across our entire product suite.

Responsibilities
What you’ll be doing:

• Assume direct accountability for Prospa’s partnership growth and performance
• Rigorously design profitable partnership and channel strategies
• Manage relationships with executives at various institutions, consultancies, and corporations
• Structure, price, negotiate and execute large channel partnership and other agreements

What we are looking for:

• A highly effective business development professional, capable of engaging in business level and P&L focused conversations with C-level executives at medium sized or large companies.
• You are an analytical thinker who enjoys diving into financial models and mapping out P&L implications of potential deal structures.
• You can lead a complex, multi-party sales process in a highly consultative manner. You naturally gravitate toward using data and insights to change viewpoints on the client-side.
• Take responsibility for leading the Strategic Partnership Channel and play an active role within the Sales Forum, helping to drive growth in our Strategic Partnership Channel and distribution strategy.
• You enjoy building -- you like to experiment with new things to further develop our sales process in ways that we may not have explored before.

Requirements
What you’ll need:

• An entrepreneurial mindset and desire to independently drive new partnerships
• 4+ Years of client service, business development or sales experience
• 2+ Years experience structuring, pricing, and negotiating large scale partnerships
• 2+ Years experience working with leading financial institutions/fintech company
• 3+ Years technology industry experience
• Deep knowledge of corporate & transaction banking industry pain points, opportunities, and trends
• 2+ Years strategy consulting or strategic finance or business development experience
• Experience with premium brand positioning to support product sales.

Remuneration
Here’s just some of our perks:

• Salary Range: N350,000 - N400,000 / Month
• Medical cover
• Pension
• Paid time off (leave days)
• Career development opportunities.

Interested and qualified candidates should: Click here to apply online

Job Position: Software Engineering Manager

Job Location: Lagos
Employment Type: Full Time

Job Details

• We're looking for an exceptional Engineering Manager, to contribute to building and leading engineering teams.

What’s The Gig?

• Attracting, retaining and building engineering talent;
• Be a mentor, technical leader and thought leader for a talented team of both front end and back end engineers, challenging them and helping them grow;
• Partnering with product, technology, program management and analytics stakeholders to balance aggressive roadmap against engineering principles;
• Building a culture of learning and sharing technology insights across the technology teams;
• Driving consistent practices in hiring, training and development across the unit.
• Bring innovation to the table that helps in improving the resiliency of our product you are responsible for.
• Looking for continuous improvement in productivity and quality.
• Tracking business impact of features on a regular basis, and rely on performance data and metrics to make informed decisions about possible changes or improvements;
• Deep collaboration with cross functional engineering and product teams to evolve the reporting platform.

You Have

• Excellent communication skills and ability to grasp and convey complex product requirements or technical concepts;
• Ability to work in a fast paced, agile development environment;
• Ability to partner with business units to deliver results with agility and high quality;
• Experience building and managing highly effective engineering teams, conducting performance reviews, making compensation decisions and recruiting talent;
• Proven results oriented person with focus on customer experience and delivering quality products;
• 5+ years of experience managing and growing engineering teams that are responsible for large scale, high volume fintech products;
• Solid knowledge of algorithms and other engineering ;
• Previous experience building and deploying online applications using (Javascript, cloud services etc);
• Demonstrated development team building and people management skills.

Here’s Just Some of our Perks

• Competitive Salary
• Medical cover
• Wellness perks
• Paid time off (leave days)
• Work tools
• Our mission is focused on empowering members to create better experiences, that same mission driven statement is a promise to our team.
• We invest in our employees through career development & opportunities.
• You get to collaborate with and learn from smart and creative people.
• We are in this together #TogetherWeProspa.

Interested and qualified candidates should: Click here to apply online

Job Position: Customer Support Representative

Job Location: Lagos
Employment Type: Full Time

Job Description

• You’ll be the go to person for delivering an outstanding customer experience, this will include a mix of user operations, support, relationship building and outreach.

Job Responsibilities
Here are some things you’ll do on the job:

• Answer questions over chat, email, and telephone, social media
• Teach customers how to use our product (onsite, through written content, webinars etc)
• Translate customer needs into prioritized product development
• Deal with member support queries
• Review companies that are signing up
• Create and sustain great relationships with the companies and business owners we’re serving
• Work with engineering and product to squash bugs and improve the user experience
• You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem.
• You’ll also need to be good with words and extremely competent.

Job Requirements
Experience:

• Minimum Bachelor's Degree and /or 3+ years in customer success role.
• Consistently exercise empathy.
• Have a strong product sense.
• Communicate ideas clearly across teams.
• Be comfortable learning about companies with complex, technical products.
• Enjoy thinking about how to automate as much of your job as possible.
• Have strong organizational skills.
• Stay calm and collected while working on ten things at once.
• Feel confident talking with entrepreneurs who excel in their fields in person, over chat, or on the phone.
• Use creativity while working within difficult constraints.
• Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses).

Interested and qualified candidates should: Click here to apply online

Job Position: Backend Software Engineer

Job Locations: Lagos
Job Type: Full Time

Job Description

• We’re looking for a backend software engineer to join our team. Your primary responsibilities include architecting, implementing, releasing and supporting features that enable our collaborative product model.
• A commitment to collaborative problem solving and creating high-quality products is essential.

You’ll be expected to:

• Explore, define and develop new technologies and architecture.
• Re-evaluate existing technologies to constantly improve our platform.
• Improve upon and build new business-critical features and infrastructure.

Job Responsibilities
What you’ll be doing:

• Design, develop, test, refactor and scale backend implementations of new and existing consumer product features
• Design and develop software that will run across web and mobile apps
• Work with smart algorithm processes to scale software from thousands to millions of transactions
• Set up staging and sandbox environments to test software functionality and efficiency
• Build smart data collection techniques to better understand user behaviours and experience
• Tackle software bugs and technical troubleshooting
• Support customer-witnessed testing.
• Build reusable code and libraries for future use
• Critically look at the user problems and design process flows and improve them
• Collaborate with cross-functional teams to understand member pain points and come up with solutions.
• Proactively identify opportunities for improving the reliability and scalability of our systems
• Work across the engineering team to improve and uphold high technical standards

Job Requirements
Who we’re looking for:

• Strong experience working on the backend of a technology product
• Impact and mission-driven
• Champion mentality; result and goal orientated
• Great team player
• Ability to communicate clearly and concisely.
• A keen and strategic problem solver
• Enjoy learning and diving into the deepest levels of how things work

Why you?
You have:

• 5+ years developing software in a production environment at scale
• A deep understanding of Python
• Very good understanding of APIs and Django Rest framework
• Very good understanding of Celery, RabbitMQ, Memcached
• Very good understanding of Node.js, MySQL DB, PostgreSQL
• Very good understanding of socket programming
• Ability to 'mould' efficient queries to perform tasks on time
• Must have built awesome software before that had live active users
• Knowledge of technological trends.
• Working knowledge of Git
• Ability to conduct technological analyses and research.
• Experience working with transactional databases and caching systems
• Exposure to architectural patterns of large, high-scale mobile applications
• An appreciation for maintainable and well-tested code

Salary
Competitive Salary

Benefits
Why us?

• Medical cover
• Wellness perks
• Paid time off (leave days)
• We invest in our employees through career development & opportunities.
• You get to collaborate with and learn from smart and creative people.

Interested and qualified candidates should: Click here to apply online