Client Care / Customer Care Executive Job at Fortics Lifecare Limited

Fortics Lifecare Limited aims to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake. We want to inspire and promote hope, health and total well-being by providing the best care for every patient through integrated clinical practice, continuous education and research, delivering this service at cost-effective prices.

We are recruiting to fill the position below:

Job Position: Client Care / Customer Care Executive

Job Location: Lekki Phase One, Lagos
Employment Type: Full-time

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Elevate customer concerns to managers and supervisors as needed
• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Become knowledgeable about our company’s services
• Provide exceptional customer support in every phone call.

Skills/ Requirements

• Candidates should possess an NCE / OND qualification with 1- 2 years of work experience in a similar role
• Excellent written and verbal communication skills
• Demonstrate soft skills to enhance the patient experience
• Relevant work experience in the hospital will be an added advantage
• Certification in the customer service professionals is required
• Proficient with MS Office and the ability to navigate multiple platforms.
• Strong customer service skills with the ability to resolve patient concerns.
• Possess the right work ethics of a client care personnel

Method of Application
Interested and qualified candidates should send their Cover Letter and CV to: staff-success@fortics.org using the Job Position as the subject of the mail.