Client Experience Manager Job at Sara. O Events Company

Sara. O Events Company, a prestigious & luxurious decor and events company in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Position: Client Experience Manager
Job Location: Lagos
Employment Type: Full-time

Position Overview

• As our Client Experience Manager, you’ll oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing one of the most vital roles in the Company.

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries, concerns, and providing timely updates throughout the event life cycle.
• Promote the image company on the various social media platforms by advertising attractive event content
• Develop and implement strategies to improve customer interactions across multiple channels.
• Design and implement customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
• Address any issues or concerns promptly to maintain high client satisfaction.
• Analyze the success of events and identify areas for enhancement.
• Identify opportunities to upsell services and products of the company to enhance the overall event experience.
• Collaborate with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives.
• Conduct regular quality checks to ensure that all decorations and setups meet the company's standards of excellence.
• Train fellow employees on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.
• Monitor and measure key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.

Qualifications

• Bachelor’s Degree / HND in Business Management, or related field.
• At least 6 years of proven experience required.
• Ability to deliver creative content (text, image and video)
• Ability to analyze and report performance on social media platforms using tools such as Google Analytics and Facebook Insights.
• Solid knowledge of various social media platforms such as Instagram, thread, X, tiktok etc.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with industry trends and a passion for staying updated on event decoration innovations.

Method of Application
Interested and qualified candidates should send their Applications to: saraooffice@gmail.com using the Job Position as the subject of the mail.