Client Relations Officer Job at Soteria Eye Clinic Limited

Soteria Eye Clinic is a contemporary state-of-the-art Optometric and Optical Care Clinic. Centrally located in Lagos Nigeria, with operations in strategic geographical zones in the south, at Delta and Akwa-Ibom. Soteria’s, optometrists and highly knowledgeable staff are committed to providing quality eye examination, along with impeccable treatment and services. The expertise at Soteria Clinic offers top-grade eye care. Including choice designer frames, contact lenses and sunglasses.

We are recruiting to fill the position below:

Job Position: Client Relations Officer
Job Location: Chevron, Lagos
Employment Type: Full-time

Description

• Client relations staff is responsible for presenting an image of the company, so it is important that a Client relations officer has a wide variety of skills to assist customers.

Duties

• Greet and welcome guests as soon as they arrive at the clinic
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, questionnaires and brochures)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying and arranging for courier pickups, where necessary.
• Greet and welcome guests as soon as they arrive at the clinic
• Provide basic and accurate information in-person and via phone/email
• Enlighten patient about our free eye check-up and persuade them to come have their eyes checked.
• Welcoming patients into the clinic, getting personal details from them and registering them.
• Assigning new patients to doctors after registration and redirecting them to the procedure room and consulting room.
• Ensure to send messages to patients to remind them of appointment date.
• Sending report to management daily.
• Ensure to work with other departments to facilitate smooth running of the clinic.
• Follow-up on patients who have finished test procedures and ensure they see an optometrist.

Other Duties:

• The marginal functions of this position have not been included.
• This job description in no way implies that these are the only duties to be performed.
• An employee will be required to follow any other job-related duties required by the manager or supervisor.

Qualifications / Skills Required

• Candidates should possess an FSLC qualification with a minimum of 2 years of work experience.
• Must be a people person
• Welcoming, friendly and helpful.
• Efficient and professional (after training of course).
• Excellent Communicators.
• Good at administrative tasks.
• Calm and efficient in all situations.
• Well organised, with the ability to multi-task.
• Eye for details.
• A people person, with tact and sensitivity.
• Ability to think quickly and come up with solutions to on the spot problems.
• Smart in appearance.
• Knowledge of the Clinic and all its facilities.
• Ability to speak a different language (Advantage).

Salary
N70,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: vacantjobsgroup@gmail.com using the Job position as the subject of the mail.

Note: Only candidate within Chevron, Ajah, Lekki and its environs will be considered.