Client Service / Client Experience and Growth Manager Job at Oaklands and Johnson Limited

Oaklands and Johnson Limited, a world-class Advertising and Experiential marketing company, is recruiting to fill the position below:

Job Position: Client Service / Client Experience and Growth Manager
Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for an experienced Client Service and Growth Manager to oversee the relationships with a portfolio of our clients.
• This person should have the ability to create strong long-term relationships, advocate for our client's success, coordinate cross-functionally with internal teams and discover mutually beneficial new business opportunities with existing and potential customers.
• If you like working with people, using technology to solve business problems, experience managing clients and are passionate about the agency world; we want to meet you.

Job Responsibilities

• Be the trusted advisor and advocate for a portfolio of clients.
• Engage clients actively with regular strategy calls to derive maximum value from their investment in our agency.
• Reach out to prospects via email, phone and LinkedIn to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.
• Qualify prospects to determine whether or not they are a good fit.
• Close sales and achieve quarterly quotas.
• Learn our offerings inside and out and be able to reference key case study examples to good fit prospects.
• Collaborate with other internal teams to ensure adoption and successful renewal.
• Monitor client health and build associated risk mitigation plans.
• Resolve client inquiries by aligning them with the right resources.
• Serve as the lead point of contact for all clients account management matters.
• Negotiate contracts and close agreements.
• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors.
• Assist with challenging client requests or issue escalations as needed.
• Establishing positioning, identifying target audiences and developing marketing plans with specific objectives across different channels and segments.
• Analyse customer insights, customer trends, the effectiveness of campaigns and marketing best practices to build successful strategies and optimize growth for managed brands.
• Lead the development and execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
• Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.
• Overseeing the social media strategy for the company and assigned brands.
• Managing online brand and product campaigns to raise/ increase brand awareness
• Evaluate the competitive landscape of the company's competitors to monitor strengths, weaknesses and opportunities.
• Communicate with teams on the scheduling of projects.
• Work with Leaders across all departments in providing marketing support as needed in the execution of their duties.

Requirements

• Candidates should possess a Bachelor's Degree, Master's Degree qualification.
• Minimum of 3 years of work experience.
• Both Genders are advised to apply.
• Experience working in an advertising agency is very important.
• Good communication relationship and networking skills
• Excellent analytical skills and the ability to do market research.
• Team player.
• Ability to work independently as well as work as part of a team.
• Develop and implement business sales strategy and ensure revenue targets.

Remuneration
N200,000 - N300,000 monthly.

Method of Application
Interested and qualified candidates should send their CV (PDF only) to: hossanah@oaklandsandjohnson.com using the Job position as the subject of the mail.

Note: PDF Format only.