Client Service Officer Job at Prananet Technology

Prananet Technology is a software development company creating engaging,creative and innovative technology. Prananet technology provides software solutions to corporate organisation, Government institution and also the private sector. Prananet Technology is recruiting to fill the position below:


Position: Client Service Officer
Location: Lagos

Requirements

• Minimum Education: BSC
• Minimum Experience: 2 Years

Skills Required: 

• Customer service
• Query resolution
• Strong interpersonal skills
• Account management
• Time management

Description

• Effectively manage large amounts of incoming calls
• Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas