Client Service Operations Officer

TopYouGo is a full-service digital marketing agency providing a wide range of digital marketing services to small, medium and large sized businesses across Lagos, Abuja, and other cities in Nigeria, and overseas. As a very ambitious company, we have a strong desire for success, which has helped in ensuring customer satisfaction and client retention.

We are recruiting to fill the position below:

Job Title: Client Service Operations Officer

Location: Lagos

Job Summary

• TopYouGo is looking for a Client Service Operations Officer to join their exciting team in the Lagos Office.
• The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration tasks.

About Your New Role

• As the Client Service Operations Officer, you are responsible for assisting the Business Operations Manager & Human Resources Manager in establishing and maintaining client relations & business development.
• You will also be responsible for the general welfare and management of the office and its environment.
• You will be the first point of contact for all existing and prospective client’s enquiries.
• To excel in this role, you will have 2 - 3 years’ experience in a similar role with an excellent customer service, client relationship management, client retention, record keeping, reporting, and many more.

Responsibilities

• To resolve day to day queries from clients and providing support for routine issues
• To act as a point of contact for client’s enquiries.
• Keep tab on all sales and project deliveries.
• Maintain employee records according to company rules and policies
• To assist in establishing strong internal & external communication
• To assist senior member of staffs when required
• To participate in all team meetings and brainstorming sessions
• Tracking of office stocks/supplies, and placing orders when necessary.
• Required to work on Saturdays too.
• To manage phone calls, messages, emails and other ad hoc duties.
• Responsible for lead conversion and client retention
• Required to draft proposals/ quotes which will be sent to leads.
• Assist in boosting monthly sales and performance
• Getting acquainted with all digital marketing terminologies, processes, and the person in charge.

Personal Attributes

• A passion for digital marketing
• Articulate and good communicator
• Requires little or no supervision
• Strong interest in research and personal development
• Strong interest in the organizational growth and development
• Digital Marketing experience will be an added advantage
• Degree in Marketing, Communication or any related courses.
• Good telephone manners with excellent customer service
• Good understanding of customer relationship management
• Experience with Microsoft Office Suites (Excel, Word, Outlook, and PowerPoint)
• Ability to handle pressure whilst working to meet deadlines
• Excellent team player with an entrepreneurial spirit
• Self-motived

Remuneration
Salary (N40,000 - N50,000; based on experience); 37.5 hours per week.

Method of Application
All qualified candidates should send their up-to-date CV to: careers@topyougo.com using the Job Title as the subject of the mail.