Client Service / Relationship Officer Job at Green Field Health Management Limited

Green Field Health Management Limited is a national health maintenance organization with Headquarters at Enugu and branches across the six geopolitical zones of the country. Our Mission is to provide the highest quality and comprehensive healthcare insurance services management to Nigerians utilizing high skilled manpower and best practices while according high priority to the welfare of our esteemed enrollees and healthcare providers.

We are recruiting to fill the position below:

Job Position: Client Service / Relationship Officer
Job Location: Enugu
Employment Type: Full-time

Responsibilities and Attributes

• Assisting with administrative tasks
• Receives the guest and answers questions in person by telephone
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Prepares outgoing mail, sorts and distributes incoming mails.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Responds to inquiries and refers when necessary to the appropriate official or department.
• Develop process improvements to enhance service efficiency and effectiveness

Requirements
Candidate must possess the following:

• Minimum of B.Sc / HND in Laboratory Science, Public Health, or any related discipline.
• Must be computer literate
• Must be proficient in typing
• Must have good communication and interpersonal skills
• Previous experience in a Secretarial or Marketing position is an added advantage.