Client Service Representative Job at Gatatransport Limited

Gatatransport is a fast-growing Digital Transport and Logistics Company providing the best alternative to commuting and logistics through a strong network of high technology solution that makes transportation accessible and affordable.

We are recruiting to fill the position below:

Job Position: Client Service Representative

Job Location: Ajah, Lagos

Job Description

• We are looking to hire a Client Service Representative that will engage our customers, hold conversations to understand client needs and goals, ask questions to clarify requests/concerns and take necessary actions to respond in a timely manner, while escalating client requests to the appropriate parties within the organization.
• The ideal candidate for this position must have a positive attitude, charming charisma and keep a friendly but professional demeanour at all times while attending to customers.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Available to attend to customer needs at all times
• Complete sales transactions and ensure conversions
• Ensure issue resolution and follow-up with clients to ensure satisfaction
• Monitor customer complaints on social media and reach out to provide assistance.

Requirements

• Bachelor's Degree in Communications, Marketing or any other related field
• Excellent communication and conversion skills
• Previous Customer Service or Sales experience will be an added advantage
• Must be female and reside on Lekki/Ajah axis for proximity to work.