Clients Service Officer Job at Emplug Limited


Emplug - We are an unconventional 21st Century career solution centre for job seekers, young professionals and employers. Our career solution offerings reflect both local and global needs of the evolving workplace simultaneously. Bringing into perspective not only international best practices but tailored to local market needs. Our Unique approach does not only prepare our clients for their career and organizations for their work needs but retool them to stay ahead developing a proactive and strategic mindset.

We are recruiting to fill the position below:

Job Position: Clients Service Officer
Job Location: Lagos

Responsibilities
Summary of key responsibilities and essential job functions include but are not limited to the following :

  • Providing existing and potential clients information about the Firm’s services
  • Keeping accurate records of the Firm’s correspondences and transactions.
  • Managing the organization’s online presence and social media handles
  • Improving the Firm’s client service procedures, policies, and standards.
  • Responding to and addressing clients’ queries and complaints efficiently, professionally and timely.
  • Posting and monitoring various social media accounts simultaneously
  • Driving engagement and conversations with clients and ultimately establishing brand loyalty
  • Identifying tactical and relevant opportunities to engage with potential clients and the interior design community
  • Work with Management on any other tasks that may emerge as a result of the growth of the Firm.

Qualification & Experience

  • Minimum of a Higher National Diploma (HND) or University degree
  • Must be social media savvy
  • Proven customer service experience
  • Proven ability to manage clients relation

How to Apply
Interested and qualified candidates should send their Cover Letter and CV to: careers@emplug.com using the "Job Title" as the subject of the mail. 

Important Information

  • Applications must include a cover letter on the body of the mail not as an attachment. The cover letter must address the four points noted under “Qualification & Experience” above. Please note that applications without a cover letter Will Not be reviewed.
  • Only shortlisted applicants will be



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