Collection Supervisor Job at Transsnet MicroFinance Bank
Transsnet MicroFinance Bank is recruiting to fill the position below:
Job Position: Collection Supervisor
Job Location: Oregun, Lagos
Employment Type: Full-time
Job Description
- We are seeking an experienced and results-driven Collection Supervisor to lead our collections team.
- The Collection Supervisor will be responsible for developing and executing strategies to effectively manage and recover outstanding debts while maintaining strong customer relationships.
Key Responsibilities
Strategy Development:
- Develop and implement effective debt collection strategies.
- Continuously review and enhance collection processes to maximize recovery rates.
- Analyze customer data to identify patterns and trends in delinquent accounts.
Team Leadership:
- Lead and motivate the collections team to achieve targets and objectives.
- Provide coaching, training, and performance feedback to team members.
- Set clear performance goals and monitor team progress.
Portfolio Management:
- Monitor and manage the company's loan portfolio.
- Review and categorize delinquent accounts, implementing appropriate collection actions.
- Establish and maintain appropriate collection policies and procedures.
Communication and Customer Relations:
- Develop and maintain positive relationships with customers.
- Handle escalated customer inquiries and complaints regarding collections.
- Ensure compliance with regulatory guidelines while interacting with customers.
Reporting and Analysis:
- Prepare regular reports on collection performance for management.
- Analyze data to identify areas for improvement and implement corrective actions.
- Monitor key performance indicators (KPIs) related to collections.
Legal Compliance:
- Stay updated on relevant laws and regulations governing debt collection.
- Ensure all collection practices are compliant with legal requirements.
Qualifications and Skills
- Bachelor's Degree in Finance, Business Administration, or a related field (Master's degree is a plus).
- Proven experience in collections management, preferably in a financial institution or fintech.
- Knowledge of relevant laws and regulations governing debt collection.
- Proficiency in using collection software and tools.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Strong organizational and problem-solving skills.
Method of Application
Interested and qualified candidates should send their CV to: nancieokorji@gmail.com using the Job Position as the subject of the mail.
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