Collections Officer Job at LifeBank

LifeBank is a technology company that powers hospitals and care centers to deliver quality healthcare to patients in emerging markets. The company’s technology, infrastructure, agile production, and distribution networks enable hospitals in emerging markets to catch up with their global peers. The company has distributed 45,000+ medical products to 1000+ healthcare facilities, saving 18,000+ lives across Nigeria and Kenya. At LifeBank, we are the technology-led healthcare system for the future.

We are recruiting to fill the position below:

Job Position: Collections Officer
Job Location: Yaba, Lagos
Employment Type: Full-time

Job Overview

• We are looking to hire a suitable candidate to fill this position who will be responsible for following up on credit sales outstanding, reconciliations and collections.

Roles and Responsibilities

• Contact debtors to negotiate payment plans, settlements, or full payments.
• Interact with customers, clients, or internal teams via phone, email, or in person.
• Manage and update accounts, records, and databases.
• Maintain accurate records, reports, and documentation.
• Adhere to regulatory requirements, laws, and company policies.
• Negotiate payment terms or settlements.
• Resolve disputes, address customer concerns, and find solutions.
• Meet or exceed collection targets, goals, and performance metrics

Requirements

• Strong verbal and written communication skills
• Effective negotiation and persuasion skills
• Excellent customer service and problem-solving skills
• Ability to work collaboratively with internal teams
• Ability to prioritize tasks, manage time, and maintain records.
• Basic analytical skills to understand financial data and accounts
• Willingness to adapt to changing situations and priorities.

Experience Level:

• At Least 2 years of Experience in Debt collection

Reporting Structure:

• The Job title will report to the Collections Lead

About Team
We are a team driven by our values. Every day we strive to fulfil these values in everything we do. All LifeBankers must commit to these sets of values and this is the secret sauce of what makes working at LifeBank awesome. At LifeBank;

• You must care for our patients, our people (team members) and our partners. Caring for patients means focusing on impact and doing all we can to rescue people on their worst days.
• It is our duty to rescue the most vulnerable members of our community. We must rescue pregnant women who are bleeding, little kids who need oxygen, newborns who need vaccines, and many more critically ill people and we must do this at scale.
• We learn. We are never satisfied with the status quo. Our work is never finished. Every day, we are committed to our personal growth and by extension the growth of the business.
• Office politics bore us. We don't play favourites and your growth in the business is not at all dependent on who likes you and who doesn't. Your growth is entirely dependent on you
• At LifeBank, we are builders. We are a team committed to creating an agile distribution system to power healthcare across Africa. Join us and save the World!

Remuneration

• NGN120,000 Monthly Gross

Benefits

• Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees.
• Health Insurance
• Focused caring team members.
• Life Insurance
• Accelerated growth.
• Workman Compensation
• Join our fast-expanding team and help improve Healthcare in Africa.

Method of Application
Interested and qualified candidates should send their Resume to: team@lifebank.ng using the Job Position as the subject of the mail.