Compliance Manager Job at Bookminders Nigeria

Bookminders Nigeria - Our client, a startup Forex brokerage firm is recruiting to fill the position below:

Job Position: Compliance Manager
Job Location: Lagos
Employment Type: Full-time

Job Overview

• Our client, a startup Forex brokerage firm is in search of an experienced Compliance manager whose role will be to manage all client retention activities.
• You will develop ideas for customer satisfaction whilst putting process improvement plans in place.
• You will also oversee reporting tasks. You will develop, maintain, and nurture long-term industry relationships and will resolve any issues that arise to ensure customers are satisfied with company services.
• There is also an element of regulatory compliance and AML, to monitor any risks and also ensure the risk processes are managed carefully.

Job description

• Undertake, daily, weekly monthly and annual reporting requirements including regulatory enquiries.
• Follow up leads via telephone and face to face engaging prospective clients to drive FX Sales.
• Build long-lasting relationship with clients including all aspects of the customer experience.
• Building relationships with clients to ensure satisfaction with products and services.
• Maintaining detailed knowledge of products, platforms, and processes.
• Proactively communicating with clients via phone and emails ensuring they are receiving the highest level of service and support.
• Working autonomously and being keen to achieve KPIs.
• Provide oversight of an effective and robust client take-on process encapsulating KYC/AML checks and resulting documentation.
• Type in data provided directly from customers.
• Create spreadsheets with large numbers of figures without mistakes.
• Insert customer and account data by inputting text based and numerical information from source documents within time limits.
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output.
• Research and obtain further information for incomplete documents.
• Apply data program techniques and procedures.
• Generate reports, store completed work in designated locations and perform backup operations.
• Keep information confidential.
• Respond to queries for information and access relevant files.
• Comply with data integrity and security policies.
• Ensure proper use of office equipment and address any malfunctions.
• Checks on client documentation, payment system activities, suspicious activities, procedures e.t.c.
• Present Financial, Operational reports and departmental activities to the designated authority.
• Verify data by comparing it to source documents and update existing data.
• Retrieve data from the database or electronic files as requested.
• Perform regular backups to ensure data preservation.
• Sort and organize paperwork after entering data to ensure it is not lost.

Requirements

• Bachelor’s degree in Business, Marketing or related field.
• Experience within a financial Services firm in a compliance function with exposure to remittance/finance products
• A keen interest and some understanding of the financial markets, especially foreign exchange market.
• Strong communication skills to maintain positive working relationships with a variety of clients and the ability to understand and empathize with customer needs.
• Creative and innovative in your ideas for process improvement and not afraid to think outside of the box.
• Proven ability to meet targets and KPIs
• Energetic, target driven and a self-starter with a passion and enthusiasm for sales and Relationship Management.
• Knowledge of computer operating systems and MS Office software.
• Working knowledge of CRM platforms.
• Familiarity with market research techniques.
• Exceptional attention to detail.
• Ability to work independently and as part of a team.
• Excellent time management skills.
• Strong problem-solving skills

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to:  bookmindersng@gmail.com using the Job Title as subject of the email.