Consumer, Digital and Loyalty Solutions Director(East & West Africa) Job at Mastercard Nigeria

Mastercard - We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

We are recruiting to fill the position below:

Job Position: Consumer, Digital and Loyalty Solutions Director(East & West Africa)

Job ID: R-191516
Job Location: Lagos, Nigeria
Job Type: Full time
Category: Customer Care and Solutions

Overview

• The Consumer, Digital & Loyalty Lead focuses on creating and executing strategies in driving overall transaction volume, market share and profitable revenue growth for Mastercard in East and West Africa focusing on Consumer portfolios and accelerating digital initiatives.
• As part of the EWA Customer Solutions Centre, this team actively collaborates with internal teams across Mastercard, and external parties including customers (the Issuers), merchants, and new strategic alliance partners to execute and drive solutions targeted on capturing current and future card spending volume.
• The individual will also be responsible to manage a team responsible for managing product optimization, identifying new business opportunities and flows, and introducing market-fit solutions.
• The Consumer, Digital & Loyalty Lead for East and West Africa will have accountability for executing strategies in the market to secure and win new business opportunities, as well as driving the go-to-market, to ensure usage, consumer experience, innovative product solutions and accelerating digitization thereby building preference for Mastercard.
• The individual will work closely with cross functional divisional and regional colleagues to drive a customer-focused strategy while also engaging extensively with external Mastercard partners.

The Role

• The individual is accountable for Mastercard's competitive positioning and differentiation when it comes to Consumer and Digital solutions and platforms across East and West Africa
• Ensure the development of innovative and differentiated product benefits to meet current and emerging needs of Mastercard customers and creating holistic solutions for our partners
• Create and maintain a library of best practices and case studies to be shared with Product Sales, Account Teams and Customers.
• Develop customized presentations to proactively update & sell to issuers product opportunities/ innovations, market trends, digital initiatives and Mastercard advancements in product and digital solutions and platforms.
• Accountable for driving share growth for Mastercard solutions and identify new business opportunities.
• Monitor the landscape of competitive products and industry trends, understand their implications for Mastercard and suggest action steps as required and be responsible to drive them.
• Must demonstrate strong influencing and negotiation skills.
• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
• Industry knowledge and networking and strong communication skills to engage with internal and external stakeholders.
• Have an entrepreneurial approach and vision.
• Analytical thinking.
• Customer focus with extensive knowledge of customer profitability drivers and consumer and digital usage drivers.
• Outstanding communication skills from a written, verbal and presentation perspective.
• Demonstrate multi-disciplinary knowledge, i.e. across consumer products, and emerging technologies.

About You

• Understanding of competitive offerings, industry trends, emerging technologies
• Ability to oversee multiple projects and initiatives concurrently
• Proven experience working collaboratively in a cross-functional role.
• Team player with the ability to clearly articulate strategy.
• Outstanding communication/presentation skills.
• Experience with strategic and business planning.
• Negotiating skills.
• Experience in managing diverse teams.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.