Contact Center Agent Job at Kennedia Consulting Limited

Kennedia Consulting Limited (KCL) is dedicated to connecting top talent with the right opportunities. We specialize in sourcing skilled professionals across various industries, ensuring seamless hiring solutions for businesses. Our commitment to excellence, efficiency, and integrity makes us a trusted partner in workforce solutions.

We are recruiting to fill the position below:

Job Position: Contact Center Agent

Job Location: Island, Lagos
Employment Type: Contract

Job Summary

• We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals

Requirements

• Minimum of a BSc Degree
• Must have completed NYSC
• Fluent in Hausa (added advantage)
• Strong verbal and written communication skills.
• Not older than 26 as at the time of application
• Proven ability to deliver excellent customer service in a professional environment.

Salary
N101,000 Monthly.

Method of Application
Interested and qualified candidates should send their Applications to: recruiterkcl@gmail.com using the Job Position as the subject of the email.