Customer Care and Call Center Representative

Levitikalgroup - A Travel Company, is looking for the services of a qualified candidate to fill the position below:

Job Position: Customer Care and Call Center Representative
Job Location: Abuja

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals.

Qualification

• Must be a Graduate with B.Sc or its equivalent.
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills.

Note: Emails without subject will be disregarded. All applicants must reside in abuja