Customer Care Attendant Job at Superlative Fitness

Superlative Fitness company is recruiting qualified candidates to fill the position below:

Job Position: Customer Care Attendant
Job Location: Ojuelegba, Lagos
Employment Type: Full-time

Roles & Responsibilities

• Call customers after an order is placed.
• Provide knowledgeable and polite answers to inquiries regarding products.
• Assist clients on ordering.
• Deal with orders in the back office and liaise with logistics manager.
• Follow-up on orders and liaise with customers.
• Manage customer relationships utilizing our CRM tools.
• Assist customers with after-sales services.
• Resolve customers complaints.
• Communicate concisely our company policies to clients.
• Maintain and update regular client correspondence

Qualifications

• Minimum qualification - OND
• At least 1 year of experience in customer service role.
• We value work ethic, coach-ability, positive attitude, and past results you’ve delivered.
• Have you delivered results in a similar role in the past? If so, that’s what we’re looking for!

Requirements:

• Experience in communicating with 30+ customers per day (calls & social media)
• Integrity, self-awareness and adaptability.
• Excellent interpersonal and communication skills (verbal and written).
• Have experience using Google Drive, Email, Microsoft Office Suite (Words, Excel & PowerPoint), Zoom/Skype & Facebook (in general).

Preferences:

• Must be Female.
• Resides in Lagos state.
• Must have a working laptop and smartphone.
• Experience in an online business environment.
• Ability to work from home without being distracted.
• Copywriting skill is an added advantage.