Customer Care Executive Intern Recruitment at Market Advantage Consulting

Market Advantage Consulting - Our client, a provider of technological-based trainings, software development and consultancy services for different organizations wants to fill the listed position:

Job Position: Customer Care Executive - Intern

Responsibilities

• Adhere to and manage the approved budget, maintain an orderly workflow according to priorities.

• Answer calls and respond to emails

• Handle customer inquiries both telephonically and by email

• Manage and resolve customer complaints

• Provide customers with product and service information

• Enter new customer information into system

• Update existing customer information

• Process orders, forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource 

• Follow up customer calls where necessary

Requirements

• Experience in providing customer service support. 

• Proficiency in English. 

• Working knowledge of customer service software, databases and tools. 

• Awareness of industry’s latest technology trends and applications. 

• Ability to think strategically. 

• Strong client-facing and communication skills. 

Method of Application

Interested and qualified candidates should forward their Applications and CVs to  marketadvantageconsulting@gmail.com