Customer Care Officer Job at Virgin-landmarts

Virgin-Landmarts is a Nigerian Real estate company headquartered in Lagos, established to solve the dearth in global housing ownership as well as add value to individuals and organizations on a timely and consistent basis. Our core business includes Real Estate, Building Construction with modern architectural design, and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the real estate industry.

We are recruiting to fill the position below:

Job Position: Customer Care Officer

Job Location: Lagos, Nigeria

About the Job

• The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by use of available software
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints,
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess relevant qualifications
• Candidates must reside in Lagos, preferably within Festac Town, Mile 2, Satellite Town, Ojo Town, Igando, Abule-Ado and environs.

Remuneration
Attractive Salary

Method of Application
Interested and qualified candidates should submit their CV to: Recruitment@virginlandmarts.com.ng using Job position (CAPITAL LETTER) as the subject of the email.