Customer Care Representative

Global Hitech - We define Human progress by innovations that enrich humanity. We believe that the impact of information and communication should be measured by how many people can benefit from it. We work within a proudly Nigerian company built by young talented and dynamic Entrepreneurs.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Lagos

Responsibilities

• We are looking for a customer-oriented service representative.
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents