Customer Care Representative

Pamper Glow is a leading beauty and skin care company with a few branches in Nigeria and many distributors worldwide. 

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Locations: Abuja and Lagos

Responsibilities
Customer Service Responsibilities list:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer, through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, purchases etc.
• Abilty to write report of weekly activities and progress.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Minimum: OND Holder
• Female Corps Member willing to be dedicated to serve under us.
• Terms and conditions apply.

Salary
30,000Naira - Plus Commissions.

Note: Being fair-skinned is an added advantage.