Customer Care Representative & Front Desk Officer Job at Oaklands Multispecialty Dental Care Clinic

Oaklands Multispecialty Dental Care Clinic in Owerri, Imo State is targeted at giving you the best you can ever require in dentistry. It has been highly rated as the best dental clinic with the most outstanding and best patient experience from the dentists to the staff. As the best dental clinic in owerri, we target minimum cost of treatment and best practices including alternatives.

Ranging from tooth filing, children dentistry, toothache solutions, root canal treatment, teeth whitening, tooth removal, veneering, tooth build ups, braces or arrangement of disarranged teeth, treatment of teeth sensitivity, ba breath solutions, elderly patients treatments, and removal of tumours or mouth swelling, and cysts are our areas of expertise.

We are recruiting to fill the position below:

Job Position: Customer Care Representative & Front Desk Officer

Job Location: Imo
Job Type: Full Time

Role Description

• As the Customer Care Representative & Front Desk Officer, this full-time on-site role is located in Owerri Municipal and responsible for providing exceptional customer service at the front desk and on the phone. The ideal candidate will be responsible for

Key Responsibilities

• Greet and welcome patients and visitors.
• Answer and redirect incoming phone calls.
• Administrative tasks such as filing and record keeping.
• Uphold patient confidentiality.
• Schedule appointments and manage patient flow.
• Maintain a tidy reception area.
• Address patient inquiries with accuracy.

Qualifications

• Bachelor's Degree / HND - Relevant work experience preferred but not required as training will be given.
• A meticulous approach to work and attention to detail is essential.
• An approachable, helpful, and welcoming demeanor combined with a passion for delivering high-quality patient care.
• Excellent computer skills, including proficiency in MS Office applications.
• Excellent interpersonal skills, ability to multitask, and work effectively in a team.
• Excellent written and verbal communication skills, able to accurately document records.
• Must possess the ability to work during extended hours, weekends, and holidays.

Requirements:

• Reside in Owerri, Imo State.
• 3+ years of experience in a customer-facing role.
• Minimum education: Diploma or equivalent.
• Computer proficiency.
• Managing medical records.
• Scheduling appointments.
• Processing payments.
• Outstanding communication skills.
• Ability to multitask efficiently.
• Professional attire and demeanor.
• Courteous and patient-centric attitude.
• Answering queries.
• Regularly liaising with other members of the medical team to deliver outstanding patient care while creating a welcoming environment for all our patients.

Salary
100,000 Naira per month.

Benefits:

• Health insurance benefits.
• Employee discounts on dental services.
• Training and development opportunities.

Method of Application
Interested and qualified candidates should forward their CV, Cover Letter, and relevant certificates to: info@oaklandsdentalclinic.com using the Job Position as the subject of the email.