Customer Care Representative Job at Bluesquad

Bluesquad is a fast growing Human Resource Consulting firm, who provides sustainable HR solutions that help organizations to implement its business strategies and enable it to attain its goals and objectives. We help organizations create and develop structures and polices for an enabling productivity-oriented environment.

Our client is recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Lekki, Lagos
Employment Type: Full-time

Details

• We are hiring a customer service representative for one of our clients to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Minimum of OND
• Proven experience as a Customer Care Representative
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.

Salary
NGN50,000 / month.

Method of Application
Qualified and interested candidates should forward their CV to: careers@bluesquadng.com using the Job Title as the subject of the email.