Customer Care Representative Job at Canpel Revenue Services

Canpelrevenue Services is a consulting firm that provides a wide range of human resources solution with a business focus. We are a dynamic organization that excels in consulting, training and delivering results. We provide current solution and business renovation such requirement of quality talent , business consultant and business process.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Lagos
Employment Type: Full-time

Job Description

• We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Customer Service Representative Requirements:
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Requirements

• Bachelor's Degree, HND, NCE, OND qualification
• 0-2 years work experience.

Method of Application
Interested and qualified candidates should send their CV to: Vacancy@canpelrevenue.com.ng using the "Job Title" as the subject of the email.