Customer Care Representative Job at Conglomerate Nigeria Limited

Conglomerate Nigeria Limited is currently recruiting to fill the position of: 

Job Position: Customer Care Representative
Job Location: Lagos

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent and presentation skills.
• Abicustomerexcel, prioritize, and manage time effectively
• High school degree.

Method of Application
Interested and qualified candidate should send their CV to: hr.conglomerateassociate@gmail.com using the Job Title as subject of the email.